I ACKNOWLEDGE THIS FLOOR PASS IS NOT AN ADMISSION TICKET TO THE CASESARS SUPERDOME. A TICKETMASTER SEAT TICKET IS REQUIRED FOR STADIUM ENTRY AND MAY BE PURCHASED FROM TICKETMASTER USING THE LINK(S) IN YOUR RECEIPT AFTER PURCHASING THE FLOOR PASSES!
Terms of Use
Purchase of a Floor Pass for the Hondo Music Fest is limited to Purchase Holders of the HONDO RODEO itself. By clicking acceptance of this policy you are acknowledging that you are a Floor Pass Holder for the Hondo Rodeo Fest. No Refunds will be given.
The code on each floor pass allows redemption of the item described, and it will be scanned for authenticity. Do not make additional copies of your floor pass; duplicates will be rejected. Purchase of floor passes by a third party is not authorized and carries a risk of being fraudulent. Event reserves the right to require photo ID for entry. This purchase is for a revocable license to fulfill items, entry, or services. Management may, without refund, revoke this license and refuse admission or redemption for non-compliance with these terms or for disorderly conduct. Unlawful sale or attempted sale subjects this purchase to revocation without refund. Floor Passes obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and so are void. You voluntarily assume all risks whether occurring prior to, during and after this event. You agree to release the organization, facility, participants, Saffire and their respective affiliates and representatives from responsibility and related claims. You grant unrestricted license to use your image or likeness in photograph or video by the event and its respective agents.
Refunds, Disputes & Cancellations
By proceeding with a purchase from Saffire LLC, you acknowledge that you have read, understood, and agree to abide by the terms outlined in this disclosure regarding refunds.
Please note that all sales are final, and we do not offer refunds unless otherwise stated explicitly by Saffire LLC or as required by law. This policy applies to all floor pass purchases made through our website or any authorized ticketing platforms. Saffire LLC recommends acquiring Floor Passes only through our authorized platforms and does not guarantee authenticity for Floor Passes purchased, exchanged or otherwise obtained through unauthorized platforms.
We understand that unforeseen circumstances may arise that prevent you from attending an event. However, due to the nature of event planning and logistics, we are unable to accommodate refund requests, including but not limited to:
- Change in personal plans
- Travel disruptions
- Inclement weather
- Artist or performer lineup changes
- Venue changes
Disputes or Chargebacks
Disputing charges processed by or on behalf of Saffire LLC including by its partner, Saffire or SaffireTix, may result in being blacklisted (banned) from future purchases and should not be used a method for obtaining a “refund”.
Cancellations
In the event of a cancellation or rescheduling of the event by Saffire LLC, floor pass holders will be notified promptly, and alternative arrangements or refunds may be offered at our discretion.
Contacting Us
If you have any questions or concerns regarding this policy or need assistance with your purchase, please don't hesitate to contact our customer support team at info@saffire.com.
Effective Date and Changes
Saffire LLC reserves the right to modify the terms of this policy at any time and in our sole discretion, by posting a change notice to this page.
This policy was last modified on 12/5/2025